Start with the product documentation and gather the details needed to reproduce the issue. Clear technical context leads to a faster answer.
Who handles what
For purchases completed through Stripe Managed Payments, Link handles the hosted payment, transaction receipt or invoice, statement descriptor, Link account, dispute and transaction-refund questions. Use Link Support from the receipt or Link account. Ecom Plugin Co. handles store-account access, downloads, license activation, documented product use and reproducible product defects.
What support covers
- Installing and activating the purchased plugin on the supported WordPress, WooCommerce and PHP stack.
- Using the settings and workflows documented for the current plugin version.
- Access to purchases, downloads and license information in My Account.
- Reproducible defects in the unmodified plugin and clarification of documented behavior.
Before requesting help
- Confirm the site meets the minimum versions shown on the product page.
- Back up the store and reproduce the issue on staging with the latest purchased plugin version.
- Record the WordPress, WooCommerce, PHP and plugin versions, the affected workflow and exact steps to reproduce it.
- Check for a theme or third-party plugin conflict without exposing a live checkout to risk.
Request support safely
Sign in to My Account to retrieve the order, download and license details, then use the store contact shown in the purchase receipt. Include the order number and diagnostics above. Never send an administrator password, payment-card details, private license key or a production database by email.
Support does not include custom development, administration of the customer’s hosting environment or guaranteed compatibility with undocumented third-party customizations. A reproducible product defect remains covered by the refund and remedy policy and applicable statutory rights.
For seller and legal information, see the Terms and Conditions and Privacy Policy.